Skip to content
Buy any 3 designs, save 20% 🎉 Buy any 3 designs, save 20% 🎉🎉 Buy any 3 designs, save 20% 🎉🎉🎉

Contact us

Email is the fastest way to reach us, and a real person answers — there is no contact form here that would only land in the same inbox.

[email protected]

What to include

  • Your order number, if your question is about a purchase.
  • The machine you stitch on and the format you need, if a file will not open.
  • What you were trying to do, if something on the site went wrong.

Many questions are already answered in the help centre, and the file formats guide covers which file your machine reads.

We use essential cookies to run the shop. With your permission we also measure how the site is used, personalise your visit, measure which ads bring us sales and send you offers. You can change this any time in your settings.